Imperial Spa

Terms and Conditons

Spa Policies

We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectation

Arrive 10 minutes prior to your first treatment to allow ample time to check in and prepare for your treatment. Arriving late will simply limit the time for your treatment, reducing its effectiveness and your pleasure.
Your treatment will end on time so that the next guest is not delayed.

Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided at least a 24-hour notice is provided. We do not provide refunds for cancelled/no show appointments. Spa packages, multiple service reservations, no show, or for parties of three or more are charged at full value for cancellation without appropriate notice.   Last minute changes to appointments will be honored only if the service time is available and other guests are not inconvenienced.  Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit. All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use it as a spa credit toward retail items. If an appointment made to redeem a gift certificate is not cancelled or rescheduled within the reasonable times as stated in the policies above, we will be unable to redeem your certificate.
We understand life happens but we also appreciate your cooperation.